Keypad not working

[ulanda_dean]

Model: ZB501KL
RAM: 1G
Firmware/App Version:
Location:
Frequency of Occurrence:
Rooted:
App Name:

My keypad won't open when I am on a call. I need to enter and extension and I can't open the keypad to do so

[Y_ASUS]

Hi ulanda.dean, Please provide your firmware version: Settings > System > About Phone > Software information Thank you 🙂