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FIRMWARE ASUS ZenFone Live ZA550KL

gablejandrovv
Star I
Good afternoon, best regards. I write here because I am desperate, I need to revive my ASUS ZenFone Live ZA550KL ... I went to the latest version with Android 10, and my phone was hung, it did not turn on anymore, only in Fastboot mode, it does not start recovery mode. I can't even do it through the Zenfone Flash Tool because the model of my device does not appear, and by the way, I also have a problem with the computer that does not recognize the USB Drivers; Although, I think it is the cell phone, because I have already tried several computers and none of them recognize it. I was searching the Internet and there is a solution to downgrade through Fastboot mode, but, nowhere do I get any firmware in .ZIP format that contains the necessary files (recovery.img ; 8917.bat ; fastboot.exe ; etc.), can anyone help me? favor. And if you can provide me with any firmware in ZIP format that contains those files.
I repeat: ASUS ZenFone Live ZA550KL.
My email is: gablejandrovv@gmail.com
1 REPLY 1

Christine_ASUS
Community Legend II
Hi gablejandrovv,
Sincerely apologize for any inconvenience caused. Please try following steps to access recovery mode.
1. Keep pressing "volume down key"
2. Press "power key" and stop press " power key" once you feel the vibration
3. Still keep pressing "volume down key" and stop press "volume down key" once you enter [Android Recovery] Screen
4. Choose "Wipe data/factory reset"

#Hardware Reset Guide
https://www.asus.com/support/FAQ/1006346/
#Downgrade Guide
https://www.asus.com/support/FAQ/1042349/
https://www.asus.com/Phone/ZenFone-Live-L1/HelpDesk_BIOS/
If the situation remain the same, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
Please check if you've selected the USB options in notifications panel to "transfer data".