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Zenfone 9 Charger not working?

venesa00
Star I

I've had my Zenfone 9 for around 4 months now, love the phone but in the last 24-48 hours I have noticed that the stock charger has stopped working... The phone looks like it is charging but I then go to the battery settings and it says 'Not Charging 2 hours until full'....

If I use a generic USB C charger and cable, it charges as normal. Has anyone encountered any charging/battery issues of late?

7 REPLIES 7

Mansi_ASUS
Moderator
Moderator

Hey @venesa00,
Have you tried charging the phone with a different adapter and the original cable? Or tried charging it via a USB outlet (PC or laptop)? Does the issue persist?

Adrian82
Star III

I have the same problem, stock charger is not working.

Gutek
Star II

Also my Zenfone 9 genuine charger works randomly. Other chargers (from Samsung) works, but charging slower.

Vashil
Star II

I am facing similar problem with charger, it says charging when plugged in then stopped charging at some point. I have to replug the charger several times before it charges normally. Please advise? 🥺

I bought my phone from Dubai and not sure how I can send for repair also 🙁