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Zenfone 9 Camera Problem

ferizan
Star II

I suddenly have this issue on Zenfone 9.

Whenever I open camera, it's lagging. even when I move my phone a bit, it's lagging again. I dont know what's happening right now.

Frustrating whenever I want to take a picture of something

#Zenfone9 #Camera #ZenfoneCamera

5 REPLIES 5

Mansi_ASUS
Moderator
Moderator

Hey @ferizan,

When did you first experience this issue?

Also, do you experience this issue with other third-party camera apps too?

Hello @Mansi_ASUS ,

I experience it like few days ago until now.

I experience this issue with other third-party camera app too. I use Google Lens, and it doesn't even show the camera, just blank.

Mansi_ASUS
Moderator
Moderator

Hi @ferizan

Can you please share a log for the issue?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Hi @Mansi_ASUS 

Here's the link for the log and the video for the issue that I uploaded it :

https://drive.google.com/drive/folders/1S5fiiekGxbvoMf1MDEQw0o2gj2C4iGBb?usp=sharing