Problem with changing volume during phone call

[mumei6102]

Please tell us some basic information before asking for help:
Model Name: Zenfone 9
Firmware Version: WW_32.2040.2040.23
Rooted or not: No
Frequency of Occurrence: Often
On a phone call (regular or VoLTE) it's difficult to change the volume when screen is disabled (e.g. by a proximity sensor). Pressing volume up/down buttons usually doesn't work. It works only in some cases - soon after start of the call or sometimes after many attempts to change the volume.
I have to move the phone from face (to uncover proximity sensors) - when the screen is enabled I can change volume without problems. This solution is annoying.

[mumei6102]

No one else has this problem?

[Anonymous]

Me too, I find it very annoying. I tried to look for a solution by checking the system apps in the background but without success. Can anyone who still has v2004 or v2030 check if it works? Thank you!

[mumei6102]

I had 2030, the same issue. 2040 doesn't fix it.

[Mansi_ASUS]

Hey @mumei6102, the issue has been reported to the R&D team.