01-21-2023 07:48 AM - edited 01-21-2023 07:49 AM
When I connect my Major 4 headphones to the phone using a 3.5mm cable (I have 3 different ones, the issue is reproduced on all three) the only thing I can hear is very loud white noise. Headphones themselves work fine when connected to other sources of sound, and my zf9 seems to work fine with other headphones.
I experienced the same issue on zf8 a long time ago.
01-30-2023 05:43 AM
@Mansi_ASUS this issue is present in zenfone 8 (cracking at high volume) and in zenfone 9, plus I tried a few zf8 using in the shop - all of them had the same behaviour. This is clearly as sw issue with the 3.5mm amp that both devices use.
01-31-2023 06:44 AM
I've forwarded the issue to the relevant department, and I'll get back to you as soon as I hear from the team.
04-05-2023 08:49 AM
is there any update regarding this issue?
04-11-2023 06:23 AM
Can you share a log file?
04-11-2023 06:35 PM - edited 04-11-2023 06:40 PM
I generated the logs but I'm not sure if they are safe to share them publicly here on the forums.
is there a way to share them privately ?
Update: just figured out how to send a private message, sent you the logs, thank you !