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Gps not working anymore since Nov update

Star III

Since a few weeks (probably last November update..), my gps can't fix anymore and therefore I can't use gmaps or Waze

Please fix this asap, it's a shame that every software update break somethingScreenshot_20240101-125941_GPS_Test.jpg





Hey @Undbfndbdnd,

Can you please share the GPS log?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Location”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)


Hi @Mansi_ASUS 

Here's a log file

I spend 5 minutes, outside and open sky without any gps fix

I had my 2 other phone in hand and both fixed gps signal in 10 seconds 


Hey @Undbfndbdnd,

Have you installed the latest FW update- 33.0804.2060.218?
Please check and let me know if you are still experiencing this issue?

I'm experiencing the same issue. I've tried things like waiting 30mins to get a lock after refreshing AGPS list, removing cache from location services and fused location but nothing helped. I have the FW update- 33.0804.2060.218? installed and I guess that's when it started. You can find the log here 

Hope this get fix real soon because the  phone is unusable for any kind of nav this way. 

Thanks for the assistance