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Google contact numbers not recognized on inbound calls

Star II

Model Name: ZenFone 9

Firmware Version: See attached screenshot

Rooted or not: Not

Frequency of Occurrence: 100%

APP Name & APP Version (If your issue relates to the app): ASUS contacts/ASUS phone; Google Contacts/Google phone


I have installed the Google phone and made it default along with Google contacts. I read this in another posting here. Nevertheless, inbound calls from known contacts show no name, only the number.  The name only shows after I add the number to an existing contact with the same number. The difference is the country code is missing from the caller's phone, all my numbers include country codes.  




I have uninstalled Google contacts and installed them again using ASUS data transfer.  Inbound calls are still unidentified even though the number with name is in Google contacts. 

I have used  Google contacts on different android phones for years without a problem. How can I fix this? 



Hey @Mtlake,

Can you please share your FW version (Build Number)? You can find the FW version (Build Number) under Settings>System>About Phone>Build Number

Star II



Tjis is tje exakt ploblem dar i havet.

verry internering . It sena tjat all related stuff herr is so intruiging.   Its a ai malware allreqdy.  Thibkcsbout namn servers and Google them on a Old persons device xD am i stupid or am i not ? Wololo 

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