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Serial Number not recognized when I try to register phone

Hey all - I was gifted a new ASUS Zenfone 9 and am trying to register it online...but for some reason the serial number is not in the system and I am unable to register it. Any ideas? In addition, the IMEI is completely gone...it says "unknown" in the settings. 

1 REPLY 1

Mansi_ASUS
Moderator
Moderator

Hey @lomichellefritz,
Could you please share your device's SN via PM?