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Call errors

Tomy90c
Star III

 

 1. Model Name: Asus zenFone 9 16/256 GB

 2. Firmware Version: WW_33.0804.2060.100

 3. Rooted or not: NO

 4. Frequency of Occurrence: 1-2 times a week

5. APP Name & APP Version (If your issue relates to the app): Call

 

 Hello,

 I have problems when calling and it doesn't matter if it is SIM 1 or SIM 2 of different operators. I don't know if VOLTE, which has always been active during these problems, can also have an influence on it. I've been seeing bugs since the last update. Either I receive a call, but I can't hear anything from the handset and even when I switch to speakerphone or Bluetooth headset. But the caller hears me. Or I want to call and when dialing, the called number does not dial and the Phone application still says that the called number is dialing. But if someone calls me, it works, but not the other way around. Restarting the phone always fixes this, but on a phone that has a calling problem, it's a major and annoying problem.

 Thanks in advance for fixing the bugs

7 REPLIES 7

Mansi_ASUS
Moderator
Moderator

Hey @Tomy90c,

Could you please share a log file for this issue?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

After the last update (WW_33.0804.2060.113), I haven't noticed this problem yet.

ZenBot
Community Manager
Community Manager
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