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Call errors

Tomy90c
Star III

 

 1. Model Name: Asus zenFone 9 16/256 GB

 2. Firmware Version: WW_33.0804.2060.100

 3. Rooted or not: NO

 4. Frequency of Occurrence: 1-2 times a week

5. APP Name & APP Version (If your issue relates to the app): Call

 

 Hello,

 I have problems when calling and it doesn't matter if it is SIM 1 or SIM 2 of different operators. I don't know if VOLTE, which has always been active during these problems, can also have an influence on it. I've been seeing bugs since the last update. Either I receive a call, but I can't hear anything from the handset and even when I switch to speakerphone or Bluetooth headset. But the caller hears me. Or I want to call and when dialing, the called number does not dial and the Phone application still says that the called number is dialing. But if someone calls me, it works, but not the other way around. Restarting the phone always fixes this, but on a phone that has a calling problem, it's a major and annoying problem.

 Thanks in advance for fixing the bugs

7 REPLIES 7

Mansi_ASUS
Moderator
Moderator

Hey @Tomy90c,

Does this issue occur even while using third party calling apps or does it only happen while using the default phone app?

Ahoj, @Mansi_ASUS 

I only use the built-in default app for calling.

Mansi_ASUS
Moderator
Moderator

Hey @Tomy90c,

Did you notice this issue from the start or did it start happening after installing the latest FW update?

Ahoj @Mansi_ASUS 

Only after installing the latest FW update.