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Asus Zenfone 9 wont show me 5g

dan23
Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 9
Firmware Version: 4.5.3
Rooted or not: Not rooted
Frequency of Occurrence: Always present
APP Name & APP Version (If your issue relates to the app):
I have a problem connecting to 5G, or at least a visual problem. My area has 5G, my mobile services provider has 5G access, on my old phone (Samsung Note 9) i had 5G present all the time on the current provider. Basically i removed the card from the old phone that had 5G and LTE showing on notification bar and i put it inside Zenfone 9 when i bought it and it wont go to 5G. It always shows 4G
Again, i do have acces to 5g in the area and i did select on my SIM settings to enable 5G, but it just wont connect to it, EVER.
Any tips? Do i return the phone and never touch Asus phones again? Or is there something i can do?
I am kind of sick of my waiting 30 seconds for an internet page to charge (when on my Note with 5g it took 2 seconds)
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8 REPLIES 8

tochmi
Rising Star II
dan23

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 9
  2. Firmware Version: 4.5.3
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Always present
  5. APP Name & APP Version (If your issue relates to the app):

I have a problem connecting to 5G, or at least a visual problem. My area has 5G, my mobile services provider has 5G access, on my old phone (Samsung Note 9) i had 5G present all the time on the current provider. Basically i removed the card from the old phone that had 5G and LTE showing on notification bar and i put it inside Zenfone 9 when i bought it and it wont go to 5G. It always shows 4G

Again, i do have acces to 5g in the area and i did select on my SIM settings to enable 5G, but it just wont connect to it, EVER.

Any tips? Do i return the phone and never touch Asus phones again? Or is there something i can do?

I am kind of sick of my waiting 30 seconds for an internet page to charge (when on my Note with 5g it took 2 seconds)

========================================


Asus Zenfone 9 wont show me 5g
Firmware version 4.5.3?? Please, search a largue number like this 33.0804.2050.73.
5G works fine for me. Ensure about yor service provider its compatible with almost one of this bands implemented on Zenfone 9:
5G Non-Standalone (NSA): n1, n2, n3, n5, n7, n8, n12, n20, n28, n38, n77, n78
5G Standalone (SA): n1, n2, n3, n5, n7, n8, n12, n20, n28, n38 , n77, n78
My Zenfone 9 with O2 right now:
screenshot-20230103-193228-microsoft-launcher-1.jpg


From Zenfone 9 (16x256)@Android 13 > 33.0804.2060.165
(I apologize for my Bing English...)

tochmi
Rising Star II
Wrong number version. Check correct number like this 33.0804.2050.73.
Ensure about yor service provider its compatible with almost one of this bands implemented on Zenfone 9:
5G Non-Standalone (NSA): n1, n2, n3, n5, n7, n8, n12, n20, n28, n38, n77, n78
5G Standalone (SA): n1, n2, n3, n5, n7, n8, n12, n20, n28, n38 , n77, n78
My Zenfone 9 right now:
screenshot-20230103-193228-microsoft-launcher-1.jpg


From Zenfone 9 (16x256)@Android 13 > 33.0804.2060.165
(I apologize for my Bing English...)

Xtechi
Star II
I entered the APN settings manually in order to have 5G
Still no VOLTE though 😔

Hey @Xtechi 

Can you please share your FW version?