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Anyone had their phone unlock itself from getting a notification?

Supra
Rising Star I

Has happened twice since the recent update. Got a message, about 5 seconds after locking the phone and the phone unlocked itself after receiving it. The fact that this is possible is really concerning.

Unrooted, so far has only happened with Discord.

WW_33.0804.2060.113

22 REPLIES 22

Mansi_ASUS
Moderator
Moderator

Hey @Supra,
Have you experienced the issue since then? If yes, does it happen only with Discord or with other apps too?

It has not happened recently (that I know of) but I get 90% of my notifications from Discord. I don't have face unlock.

FoHa
Star II

I disabled the double tap to wake screen yesterday, and today it happens again. Just put my phone on a dock on my desk, and it unlocks without anyone touching it. I think it received a silent notification from facebook, phone does not vibrate or making any sound, just unlocks. very bizzare.

That does sound bizarre.
Would it be possible for you to recreate the issue and share a log file for the same?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Meghaas
Star II

Since the most recent update, I've noticed some strange behaviour with Telegram. There are times when I receive a notification, and the screen continues to remain on. In order to turn off the screen, I have to manually press the power button. MyKohlsCard