ZenFone 8 seems to be bricked. I have no idea what to do.

[idris3396]

So, I was using the phone as usual and all of a sudden, the screen went black/blank as if the phone had been turned off.
The next thing I know, the phone boots up to this screen.


I searched online and found that my phone has possibly been bricked. This used to happen with ROG Phone 2. I found a few videos online showing how to fix this in ROG Phone 2 however, I couldn't find anything for the ZenFone 8.
I did find a Reddit post where another user had faced this exact same problem with their ZenFone 8 as well.
Link to the post: https://www.reddit.com/r/techsupport/comments/owelrj/bricked_zenfone_8/
I have no idea what to do now. I bought this phone in July.
I would really appreciate some help.
Thank you!

[idris3396]

Adaoh

tagging @CH_ASUS @Gustav_ASUS as this is a very urgent issue that needs to be addressed before any other thermal or VoIP issue. This is bricking people's phone and there is no known way to recover them. This bug has been present since at least the ROG Phone 2. At this point, I am just waiting for my phone to become a paperweight.

This has affected many users and a patch is needed ASAP. All the people that this affected are people that trusted Asus with their money in hopes of a good phone. This cannot go un-answered

The least that can be done right now is at least let us know if a fix is being made by the software team.

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Thank you for tagging them.
I would really appreciate it if they could help in figuring out a solution for this. Right now, I am all out of options.
I am really surprised that a device could brick itself on its own. And this isn't an average low cost phone, it's a flagship.
I just hope I am able to get this fixed otherwise I have no idea what I am gonna do with it.

[idris3396]

Roystoys

https://zentalk.asus.com/en/discussion/comment/181360#Comment_181360

What happens when you hold the volume down and the power button together? It should, still, give you the option to do a hard reset

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It just keeps booting back to the 'ramdump' screen again and again. I am not able to access the fastboot mode at all.
Now, the phone doesn't even turn on. I am not even getting the 'ramdump' screen. It's as if the phone is completely dead.
When I plugged it in, the red charging LED blinks at the bottom a few times but nothing else is happening.
Looks like my phone is screwed up beyond the 'ramdump' screen.

[Roystoys]

idris3396

https://zentalk.asus.com/en/discussion/comment/181375#Comment_181375

It just keeps booting back to the 'ramdump' screen again and again. I am not able to access the fastboot mode at all.

Now, the phone doesn't even turn on. I am not even getting the 'ramdump' screen. It's as if the phone is completely dead.

When I plugged it in, the red charging LED blinks at the bottom a few times but nothing else is happening.

Looks like my phone is screwed up beyond the 'ramdump' screen.

View post

Take it back for a refund or exchange

[idris3396]

UPDATE:
I contacted ASUS Customer Support in India and they told me they are unable to help me as the phone is not yet launched in India.
I have no idea what to do now.

[Gustav_ASUS]

Hi @idris3396
I've sent you a PM with a couple of follow-up questions. After that, please contact your local ASUS service center as your issue might be caused by damage to your hardware.
@Adaoh We're currently investigating this issue and the root cause(s) behind it.