04-01-2024 08:49 AM - edited 04-01-2024 09:02 AM
Model Name: Zenfone 8z
Firmware Version: Android 13 33.0210.0210.332
Rooted or not: Not rooted
Frequency of Occurrence: 2 a day atleast
For about 3 days my phone has been freezing and shutting off ( without shutting down written on it i.e. crashing ) on its own and when i turn it on the wifi and hotspot doesn't work atleast. Wifi only works if I turn the device off manually and then turn it on after few minutes
Phone is not heated at that moment though
I have factory reset my phone as well multiple times when this issue started occuring
04-01-2024 06:50 PM
@sharmamridul199
According to what you described, please refer to the following FAQ to try to troubleshoot your Wi-Fi problem first.
https://www.asus.com/support/faq/1006657
If the issue persists, I have PM you for confirming your product warranty.
Please check the PM inbox at the top right corner of the screen and kindly provide the requested information.
Sorry for any inconvenience it may be caused.
04-03-2024 10:02 AM
I have sent you PM with further details