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zenfone 8 crash while phone call with wired headset

sroland42
Star I
Zenfone 8 freezes during call when I use a wired headset.
If I use logtool to gather the log, it never freezes.
That's why no one can provide a crash log.
This is very strange.
My firmware :ww_31.1010.0411.122 .
Please find and fix it, because it is a very old issue.
14 REPLIES 14

tor_bjornebole2
Star II
keren_ASUS

What brand wired headset are you both using?


View post
@keren_ASUS
I'm using a Philips shp9500.

sroland42
Star I
I use a wired headset that I got for the sony xz1 compact. But I've tried a lot with it and it doesn't depend on the type, it freezes with all of them. If I don't let the screen go black during the call, then phone doesn't freeze either. The only solution I found to keep it from freezing is to start a log collection in logtool. If the log collection is running, the phone never freezes. I find this very strange.

sroland42
Star I
Is there anything I can do to help you find this error?

keren_ASUS
Moderator
Moderator
Hello everyone,
Can you please confirm if you
Have enabled any twin apps?
Have installed any MDM app?
Also, in the meantime, we recommend that you us BT earbuds or use a dongle to transfer type-C. We apologize for the inconvenience.

tor_bjornebole2
Star II
keren_ASUS

Hello everyone,

Can you please confirm if you

  1. Have enabled any twin apps?
  2. Have installed any MDM app?

Also, in the meantime, we recommend that you us BT earbuds or use a dongle to transfer type-C. We apologize for the inconvenience.


View post
What are twin and MDM apps?