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wifi not work zenfone 8 after android 13 upgrade

beresyit
Star II

‎02-05-2023 06:40 AM

exactly 1 year of using asus zenfone 8 suddenly wifi doesn't work, hotspot doesn't work, and GPS doesn't work properly. all this started when I upgraded to android 13.
the warranty has ended suddenly an event like this happened. can I get an additional warranty?
previously I never experienced problems while using android 12

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83 REPLIES 83

Menhir65
Rising Star I
In response to OprekGadget

‎05-02-2023 06:13 AM - edited ‎05-02-2023 06:14 AM

You have to downgrade to Android 12 and everything works again.

The file to download is this, you put it in the internal memory of the phone and you will see the update notification. Go ahead and you will find yourself with Androi 12 working. Make a backup first if you need to have your phone reset to its factory state.

https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZS590KS/UL-ASUS_I006D-ASUS-99.1010.0411.160-1.1.9-9999-us...)

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DecornPH
Star II
In response to Menhir65

‎05-02-2023 06:18 AM

But isn't it temporary and eventually wifi will not work again @Menhir65 ?

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MasRem
Star II
In response to OprekGadget

‎05-02-2023 06:22 AM

@OprekGadget wrote:

Hii ASUS Team,

I also have the same problem with my zenfone 8.

After upgrade to Android 13, wifi doesn't work, hotspot doesn't work, and GPS doesn't work properly. The warranty has ended suddenly an event like this happened. can I get an additional warranty?
previously I never experienced problems while using android 12.

Pls advise.

Yo, based on my experience if downgrading ur OS doesnt help. You should take it to ASC. They will replace ur chipset to a new one for free even if ur guarantee is off. But it depends if ur phone hasn't been rooted/unlocked before or not.  If ur device has been rooted, you will not get a new chipset. At least that what they've been said to me before via pm. They didn't say about this openly in the forum. 

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OprekGadget
Star I
In response to MasRem

‎05-02-2023 10:22 PM

I'm in Indonesia, hopefully I can also get repairs free of charge even though the warranty has expired.

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Aureliannn_ASUS
Moderator
Moderator
In response to OprekGadget

‎05-02-2023 06:13 PM

Hi @OprekGadget ,

according to your problem, please refer to the following FAQ to try to troubleshoot your Wi-Fi problem first.

 https://www.asus.com/support/faq/1006657/

Also, I have PM you for confirming Wi-Fi issue details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?

Thank you.

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