To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[maxmaxfrompl]

I bought my ZF 8 a year ago in October. The warranty is 2 years. Throughout the year, it bricked 3 times. Last two times the motherboard was replaced by authorized serwis in Warsaw, relatively fast and without problems. Of course, I've lost all my data two times, and it's very frustrating when your phone bricks in 2024. But last time (third time) it bricked differently. I was able to launch it through bootloader but after turning on it froze on lock screen every time (did this maybe 15 times) So absolutely non-functioning phone. Send it to a warranty again. They immediately replied that the phone is okay, just discharged.  But this time I asked for cost reimbursement (you can do it if the device dies three times in a row). Now the serwis center already "diagnosing" the phone for two weeks. I don't know how much should I wait or just buy a new phone. I've been an Asus fan for a long time. Laptop, monitors, other devices. If this situation won't be resolved, I will never buy anything from them. Falcon_ASUS, what should I do?

[altered]

Hello,

My Zenfone 8 went black while scrolling Instagram.
Bought 04/2022 - Dead 10/2024.
No shocks, no drops or whatsoever.
Called support, tried the easy hack of pressing the button for a minute or so, same.
I tried with another battery, same.
So it effectively bricked.

It seems to be that it is the mainboard as many other have described in their experience.

Let's be honest, it is annoying to buy a new phone, that's a thing.
But it's so much more annoying to lose all the data with that "premium" phone.

@Falcon_ASUS are you offering any help please?
Perhaps a discount for my next purchase ?

Thanks.

[Falcon_ASUS]

@maxmaxfrompl 
I have forwarded your case to the local service team for further verification.
We apologize for any inconvenience caused.

[Falcon_ASUS]

@altered 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

[dragon1]

My Zenfone 8 was bought 13.9.2021 and died 24.10.2024. It the evening was everything ok, connected to a charger and in the morning it was dead.