To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[Falcon_ASUS]

@Dariuz 
We apologize for any inconvenience this may cause.
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[nvubu]

@Dariuz  - see if Amazon will refund, they can be very good at this, even after all this time.

[ceejeey]

mine is still alive but no wifi.. i think its the same issue with the motherboard

[nasch007]

Could be. I think the Wi-Fi/motherboard aren't cooperating well with the OS anymore.

I'm noticing after this most recent update my phone has a hard time transitioning from Wi-Fi to 4G LTE and back again. If I'm indoors on Wi-Fi, no issues. When I go outdoors, even with very good signal (80-100% bars), I get no data transfer (I show transmission speeds in my status bar as 0/b or a few bytes). Apps will show me as offline... I cannot receive calls or texts. 

Sometimes toggling airplane mode on, and then off will address the issue. Sometimes it doesn't and I have to reboot completely.

Either way, it didn't do this on my previous motherboard or previous OS version...

[ceejeey]

I'm not sure if I'm lucky or not. My case has been ongoing for a year now, ever since I upgraded the OS to Android 13. I'm not sure if it's just a coincidence.

While my phone is still usable, it doesn't function well enough for normal activities like watching videos or playing games, since using data makes the phone hot. Thankfully, I still have my S10e, which has managed to last until now.