To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[nasch007]

Agreed 100%. My Zenfone 8 now is starting to not pickup Wi-Fi randomly. Not just disconnected from my home network, but the settings page doesn't show any other Wi-Fi networks from any neighbors until I reboot the phone. What a piece of crap.

We all need to walk away from ASUS. Put our money where our mouth is. It's been months and years and nothing has changed. They still refuse to admit culpability or issue a genuine response. "Sorry for the inconvenience" no you're not. You're clearly not. An inconvenience is traffic on your way to work or the printer running out of toner. Having your $700 smartphone that is your main connection to the world, including your passwords, photos, accounts, etc. stop working through absolutely no fault of your own -- that's a goddamn nightmare. And a fraud. And a robbery. Because ASUS KNOWS by now of the issue, and ironically THEY don't want to be INCONVENIENCED by issuing a recall and making it right.

I just upgraded my system to Ryzen 9600x. Needed new CPU, RAM, and motherboard. Guess which brand I bought -- it sure as HELL wasn't ASUS!!!

[nasch007]

So at least we know then that it's not a software issue. That an unlocked bootloader and custom ROM will likely not save you. 

Tragic.

Thanks for the leg work. Tip the guy a coffee he's probably apologizing a lot lately :S

[ajp1]

Adding, that public pressure on all of their social media posts is probably the best way to get their attention, but only if you are not in Taiwan, otherwise, they might sue you for slander.

[Falcon_ASUS]

@ajp1 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

[olidroide]

yes... Asus reply to all users of ZF8 as usual around the world, you must pay if you want to recover your device. I already send a complaint to local authorities. Every day here appears a new user with this problem #asusgate #zenfonegate