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To Asus and all owners of a dead Zenfone 8

leoncarrera
Rising Star I

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

391 REPLIES 391

Nobody who's phone has been repaired got the data back. Repair means that the motherboard will be replaced. Storage on the damaged board is not retrievable nor does ASUS provide in that. So consider all data on the phone as lost when that hasn't been backed up somewhere else. 

ASUS will ask you to provide your serial number via PM to check for warranty. When die you'll get an offer to have the phone repaired for which you'll be invoiced for shipping and handling, diagnosis and the replacement parts. Expect €600/ $650. So your ASUS journey will probably has ended. 

gotabadphone
Star I

my phone died less than 2 weeks in when I first got it.
They "repaired" it and had me phoneless for a week.

2 years 3 months after the repair, my phone suddenly froze and now it's unresponsive. No water damage or user error. Just suddenly.

 

Reading the tread and it seem our phones that were bought in 2021 are getting bricked. Just a little after 2 years of warranty. Seems way too convenient... They will charge us to repair our phones...

DanielGP
Star II

Zenfone 8 128 GB /8 GB RAM bricked yesterday. I made a phone call and after that the screen went full black. Tried all the methods described in this thread with no luck. Another Zenfone 8 became an expensive paperweight. 
Was a big fan of ASUS products, really disappointed from their quality and planned obsolescence. 

same.  20 months and bricked black screen of death...no response

Falcon_ASUS
Moderator
Moderator

@Sourav7534 , @gotabadphone , @DanielGP 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.