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To Asus and all owners of a dead Zenfone 8

leoncarrera
Rising Star I

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

436 REPLIES 436

Jakobus
Star II

Hi León and onther fellow Zenfone 8 owners,

My Zenfone 8, unfortunately, died too. Purchased in August 2021, suddenly switched itself off in July 2024. That happened during normal use.  

Service center priced the repair at around 600 euro, faulty motherboard.  Which is beyond acceptable.

Greetings,

Jakobus

Kuiteskivarattu
Star III

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here is the photos what ASUS has found inside my phone.

I replied to them that I have bought a phone that could be used in Sahara and then i could go to take a deep diving (allthought i have not). These are lack of their own ip classification. I sure know very well that classifications will be gone if i have used my zenfone as a hammer.

We'll see what happens next.

@Kuiteskivarattu - those red blobs are the liquid damage indicators - go to 3:15 on in this video Asus Zenfone 8 Disassembly Teardown Repair Video Review (youtube.com) You said that you bought this used - I'd guess that it had been dropped in water before you bought it - might well have been the reason for it being 2nd hand.

I have found a couple of websites with the m/b, both in India - one at 27999 INR, the other 4969 INR. The first site has an image of the m/b, the 2nd just a box. See for yourself below.

  1. Asus Zenfone 8 Motherboard PCB Module - Cellspare
  2. Asus ZenFone 8 Mobile Motherboard With 6 Months Warranty SpareProvider.com

 

 

Ok, thank you.

Yes, i bought this used. Bought it from original buyer from "professional" sites here. Mostly people who wants to try all new arrivals and then sell it forward. Phone was mint condition, but sure...you never know.

But whatever the case is, this should last water and dust very very good, IP68, so even if i take underwater photos it should not brake this device.

nasch007
Rising Star II

Yeah you're in a bit of a gray area. There is indeed water damage, that's undeniable. The question is twofold: a - did that water damage cause it to break, and b - shouldn't a phone that is IP68 rated be able to either not take water damage or survive water damage?

You might be assed out on this, I'm not sure.

Here's an interesting read; document by ASUS themselves indicating their changes. Note the *very professional* lack of letterhead, branding, or any contact info: https://www.asus.com/us/site/assets/ASUS-Service-Updates.pdf if that doesn't scream "rush job" I don't know what does!

Read and compare their promises with your treatment and let us all know if they're keeping to their word.

@Falcon_ASUS you may wish to read this too: https://www.asus.com/us/site/assets/ASUS-Service-Updates.pdf see if they are living up to their word in your experience. Not saying you can do anything but take it up the chain of command if you felt that was right...