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To Asus and all owners of a dead Zenfone 8

leoncarrera
Star III

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

155 REPLIES 155

Mine is from 2021.06 but it had replaced mbo a year ago.

Zenfone 8 died just before 17 months old. Same issue as everyone else, charging and randomly died one day never to turn on again. Red blinking light for about 20 seconds before no sign of life. Phone was on 92% so its NOT a dead battery. Obvious poor design when it comes to parts selected within the device. Asus refusing to repair ANY of these devices for free even within warranty time is outragous, especially considering Asus is at fault for so many dead devices. Not saying its a bad brand just a bad generation of phone.

@BarnesMCompTech - if you are still in your warranty period ASUS will repair the phone for free. It took 2 weeks from the phone being collected to it being returned - all free of charge. I did buy it from the ASUS webstore and registered it on first setup, so did all my warranty claim online direct with the company. 

My warranty was 2 years in the UK, and the phone went to Poland. Phone purchased June 2022, died Dec 2023. 

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suicidal-zf8
Star II

My phone was manufactured on 2021.04. It died today, 2024.04.19.  I had it from cca 2021.08.

Out of nowhere its bricked, doesn't respond to anything, doesnt turn on LED when charged... nothing. A brick.

I'm half-desperate to get my data back. I just want my data back.

And I'd like the head of anyone responsible for that on a stake.