To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[nvubu]

Yes it is strange that it is always around the 2 year mark. I think that if you have purchased the phone new and it bricks itself, ASUS should fix it free of charge no matter how long you have owned it, so long as all the owner has done is install standard apps etc. They would then get positive publicity for standing by their product rather than the negative publicity from just abandoning their customers.

I guess that they are relying on the owners not getting in contact with others, so the owner seeing it as an isolated incident rather than a reasonably common fault.

If you are in the EU surely there is some consumer protection law/regulation that covers fit for purpose? Which a failing motherboard is not. There is this cover in Australia as another person here has pointed out, and they were refunded in full.

I buy my ASUS products directly from ASUS rather than 3rd parties, and I am sure that this helped me to get my phone fixed when it bricked itself - I was in warranty though.

[zenfone8DEAD]

Mine last 20 months and suddenly bricked.  Perfect condition otherwise.  It is a manufactures faulty product design and the repair should be done free of charge for each IMEI #.  Will ASUS do the right thing for manufacturer defect Zenfone 8 owners?

[Falcon_ASUS]

@electrosk , @balbaschitz , @Leon_sc , @Zauel , @tesznye9 , @Yowdyfish , @Antonio_Buonsan , @captainvita 
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[Yowdyfish]

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[captainvita]

They're surely not going to help any of us. They will ask us to pay 100 bucks for checking what's wrong, and we all know already what the problem is. Then they suggest to replace the motherboard which cost as much as just buying a new phone.

The only thing to do is to report this to news outlets and possibly sue them together in a class action lawsuit. Since there's thousands of people with the same issue this is going  to be big.

That's the only way we can make them feel what we are feeling.