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To Asus and all owners of a dead Zenfone 8

leoncarrera
Rising Star I

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

396 REPLIES 396

parquechick
Star I

sad

AnitaZuc
Star I

Same problem after only 2 years and 3 months, after last os update, install and restart, my asus zenfone 8 hasn't done the slightliest sign of "life" not even a light blink. I am very disappointed, I bought asus zenfone 8 because I thought it was a long term solution seen my last Samsung Galaxy A3 memory problems! But the irony is that, right now I am typing from that very Samsung A3, after 7 years of honorate working! If Asus assistence won't repair or substitute my Asus Zenfone 8 obviously I won't buy Asus anymore, because mistakes can happen but act like it's perfectly normal, and don't admit the problem it's embarrassing!

Tom7
Star I

Hi, 

Zenfone 8, 256Gb, 8G Ram
Purchased December 2021, bricked January 2023.
Happened at night  during charging.
Location: Belgium

nvubu
Rising Star II

@Tom7  - Did you manage to get it fixed under warranty?

I'm in contact with Asus, so it's not yet repaired.

I really hope they admit their mistakes. Before I purchased the phone I contacted the support centre to make sure I would not receive a phone from the first production batch, back then it was already a known issue. They guaranteed me the issue was solved. Unfortunately it wasn't 😞