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Sound gets louder when I open certain games

Star I
When I am playing Spotify through earphones, the sound will get significantly louder when I open certain games. I constantly have to adjust the volume when switching between apps. I have searched and tried to find some reason that it would be doing this, but I can't find anything. Does anybody know why that is happening and if I can turn it off? I don't want an enhanced sound experience that randomly turns on, I want my volume to be consistent.


Zen Master I
Hi @lehemforjesus
1. Can you confirm your current firmware version? Latest firmware is
You can check your firmware here: Settings>System>About Phone>Software information
2.Try cleaning cache on Spotify and system wide
3.You can also adjust media volume in settings>sound & vibration> media volume

did you ever find a solution?


Hi @ChunkyBeanJuice Can you post a new thread with your concern? This way the post will be forwarded to the appropriate moderator. Thanks!