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Some notifications are delayed until the screen is on

frantsy
Star III

‎05-27-2021 03:51 AM

Some apps' notification are not received when my screen is off. Once I wake up my phone, the messages are then received and shown. It works ok though for apps like WhatsApp, Message, Email.
I've checked all the battery optimization settings for those affected apps but had no clues why they are not working the way they should. These apps are working fine in my other devices.
Also tried to turn off Adaptive Notifcation, still the same.
Appreciate any suggetsions.
8 REPLIES 8

skynetDE
Star II

‎06-05-2021 12:00 PM

Timo Vos

I'm experiencing same issues. Thinking about returning the phone.


View post
This isn't a hardware issue. Vendors like Samsung have the same issue.
I'm pretty sure that Asus will take care about it in an update.

Timo_Vos
Rising Star I

‎06-05-2021 01:04 PM

I've Googled a bit. Looks like an Android 11 issue.
Disabling battery optimalization for a specific app fixes it.

jfgt7j8qgx
Rising Star II

‎06-09-2021 08:55 AM

Timo Vos

I've Googled a bit. Looks like an Android 11 issue.

Disabling battery optimalization for a specific app fixes it.


View post
I don't agree. This issue is not appear on pixel phones.

CH_ASUS
Community Legend II

‎06-09-2021 10:30 AM

There is one feature called "Background app management" , which you will find in "Settings -> Battery ; Background App management".

This turns on hibernation in the background for apps (not killing but sleeping), which may lead to notifications in some apps to be delayed (not outright cancelled).
You may disable this toggle - which turns the function off.
OR
You may choose which apps to not have this function by going into each corresponding app (longpress app icon) , expand the "Advanced" menu , press 'Battery' and then disable "Background app management".

This may have adverse effects to standby - our suggestion is to turn it off for apps which you care for "on time" notifications, or apps you find are having issues with this.

For GMAIL / GMS related notifications there seems to have been an issue from Google side (finding lots of similar threads online everywhere cross brands) which should have been addressed recently.

Youtube support channel