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Not able to register Asus Zenfone 8

Star I


I am not able to register my newly purchased Asus Zenfone8 phone.

When I am trying to register, it says "Product is already registered."

I purchased the new phone from I have valid bill.

If it is new, then how it's possible that product registered already.





Hello,  jaymin  and thank you for reaching out.

It is not appropriate to inquire within the comment since we need to confirm personal information specifics with you.

Please check the top right corner of the screen and kindly share the details requested in the PM inbox.

Thank you!

Star II

The same situation! Somebody (moderator) from here wrote me PM asking personal information plus photos, told after that he will register for me etc, etc; but eventually disappeared without answer and the situation remained unchanged! Cannot register since the phone was already registered by the former owner! I bought it from a second hand electronics shop with all the papers OK including guarantee from them. I see this is a very common problem complaining about in this forum. Why these things seem to be so complicated here to be solved??? I did not expect so unserious and poor support from a leading multinational company!!! Very disappointed!

Hi @soryn ,

Sorry for the inconvenience that may caused.

In order for us to assist you better, may we kindly ask for you to check the PM box at the top right corner and provide the details?

Thank you.

Community Manager
Community Manager
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