Modem completely drops randomly

[madhacker3kxl]

Phone will completely drop all cell signal and GPS. It may or may not come back. Too get it to come back fast, have to turn on airplane mode ON and OFF. When driving, the GPS will randomly stop working the same time when the modem drops everything.

It will happen multiple times an hour.

[keren_ASUS]

Hi @madhacker3kxl 

Can you please provide a bit more information, so I can effectively report your issue:

• Firmware
• Network information: Which carrier are you using? Is this issue happening in specific locations or is it widespread regardless of location?
• Frequency and Timing: How often do these drops occur? Are there any specific times of day when the issue seems to occur more frequently?
• Settings and Usage: Do you have any specific settings configured (e.g., network mode, data saver)? Are you using any third-party applications that might affect network connectivity?

Thank you! 

[madhacker3kxl]

See picture for firmware version.

 I am using T-Mobile in the USA. I even changed out the SIM. It happens, often through out the day. No specific time or day it happens. Sometimes 6+ times per day, it varies.

Not using any special software for power savings or settings. ASUS power setting is set to dynamic. It even happens during High Performance mode.

[keren_ASUS]

Hi @madhacker3kxl 

I apologize for the inconvenience. I just heard back from the team, and it’s best for your device to be taken to the service center for further testing. You can reach our local support team via chat or phone:

Chat: ASUS Support Chat

Phone Support:

• Service Hours: Monday - Friday 6 AM - 9 PM PST; Saturday - Sunday 6 AM - 5 PM PST
• Toll-Free: 1-888-678-3688
• Alternate: 1-571-223-4431