Gmail unable to download attachment

[Billy768]

Hi,i have tried many method regarding this,still not able to download attachment,anyone facing this issues?

[Billy768]

I downloaded Microsoft outlook to use for my main email app. Perfect..

stevenclin

I'm not the OP, but I also have this problem - gmail says "Failed to download the attachment. Please try again". Brand new Zenfone 8, 30.11.51.115 software, and have tried the following:

• Added file/media permission to Gmail (interestingly, I was not prompted for this, I had to go to Settings->Apps->Permissions to allow it). No change.
• Clearing Gmail cache & data. No change.
• Removing Gmail updates (back to factory version). Clear data & cache. No change.
• Made sure background data & unrestricted data usage enabled for Gmail. No change.
• Made sure background data & unrestricted data usage enabled for Download manager. No change.
• Of course rebooting the phone. No change.
• Removed my google account from the phone and then added it back. No change.
• Tried my wife's gmail account, still can't download attachments. No change.
• Confirmed I can successfully download this attachment via desktop PC Gmail and also via third party Android mail apps.

I captured the logcat messages that occur when gmail tries to save the attachment, as shown below. Any suggestions???

09-20 21:06:54.104 11510 15595 E DatabaseUtils: Writing exception to parcel
09-20 21:06:54.104 11510 15595 E DatabaseUtils: java.lang.SecurityException: Unsupported path /0f87ace476e7186e844aae0c231e522d
09-20 21:06:54.104 11510 15595 E DatabaseUtils:     at com.android.providers.downloads.DownloadProvider.checkFileUriDestination(DownloadProvider.java:1096)
09-20 21:06:54.104 11510 15595 E DatabaseUtils:     at com.android.providers.downloads.DownloadProvider.insert(DownloadProvider.java:730)
09-20 21:06:54.104 11510 15595 E DatabaseUtils:     at android.content.ContentProvider.insert(ContentProvider.java:1735)
09-20 21:06:54.104 11510 15595 E DatabaseUtils:     at android.content.ContentProvider$Transport.insert(ContentProvider.java:366)
09-20 21:06:54.104 11510 15595 E DatabaseUtils:     at android.content.ContentProviderNative.onTransact(ContentProviderNative.java:167)
09-20 21:06:54.104 11510 15595 E DatabaseUtils:     at android.os.Binder.execTransactInternal(Binder.java:1154)
09-20 21:06:54.104 11510 15595 E DatabaseUtils:     at android.os.Binder.execTransact(Binder.java:1123)
09-20 21:06:54.105 6590 6590 W Gmail  : GmailAttMgr:Failed to download original file of attachment 0.1 due to java.lang.SecurityException: Unsupported path /0f87ace476e7186e844aae0c231e522d
09-20 21:06:54.105 6590 6590 E Gmail  : IARH-native-sapi:Fail to download attachment for inline image.
09-20 21:06:54.105 6590 6590 E Gmail  : java.lang.SecurityException: Unsupported path /0f87ace476e7186e844aae0c231e522d
09-20 21:06:54.105 6590 6590 E Gmail  :   at android.os.Parcel.createExceptionOrNull(Parcel.java:2373)
09-20 21:06:54.105 6590 6590 E Gmail  :   at android.os.Parcel.createException(Parcel.java:2357)
09-20 21:06:54.105 6590 6590 E Gmail  :   at android.os.Parcel.readException(Parcel.java:2340)
09-20 21:06:54.105 6590 6590 E Gmail  :   at android.database.DatabaseUtils.readExceptionFromParcel(DatabaseUtils.java:190)
09-20 21:06:54.105 6590 6590 E Gmail  :   at android.database.DatabaseUtils.readExceptionFromParcel(DatabaseUtils.java:142)
09-20 21:06:54.105 6590 6590 E Gmail  :   at android.content.ContentProviderProxy.insert(ContentProviderNative.java:549)
09-20 21:06:54.105 6590 6590 E Gmail  :   at android.content.ContentResolver.insert(ContentResolver.java:2174)
09-20 21:06:54.105 6590 6590 E Gmail  :   at android.content.ContentResolver.insert(ContentResolver.java:2135)
09-20 21:06:54.105 6590 6590 E Gmail  :   at android.app.DownloadManager.enqueue(DownloadManager.java:1119)
09-20 21:06:54.105 6590 6590 E Gmail  :   at lqt.f(PG:12)
09-20 21:06:54.105 6590 6590 E Gmail  :   at lqt.c(PG:7)
09-20 21:06:54.105 6590 6590 E Gmail  :   at elu.a(Unknown Source:14)
09-20 21:06:54.105 6590 6590 E Gmail  :   at awvc.c(PG:2)
09-20 21:06:54.105 6590 6590 E Gmail  :   at awve.run(PG:9)
09-20 21:06:54.105 6590 6590 E Gmail  :   at vie.run(PG:4)
09-20 21:06:54.105 6590 6590 E Gmail  :   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
09-20 21:06:54.105 6590 6590 E Gmail  :   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
09-20 21:06:54.105 6590 6590 E Gmail  :   at vht.run(Unknown Source:7)
09-20 21:06:54.105 6590 6590 E Gmail  :   at vhn.run(Unknown Source:7)
09-20 21:06:54.105 6590 6590 E Gmail  :   at java.lang.Thread.run(Thread.java:923)

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[Irene2_ASUS]

Hi @Billy768 @stevenclin,
I will send you both a PM, check your personal Zentalk inbox 😉

[Irene2_ASUS]

Hi @Billy768 @stevenclin,
Please try to factory reset your device, this should fix this issue.
Let me know if persists.

[Billy768]

Irene2_ASUS

Hi @Billy768 @stevenclin,

Please try to factory reset your device, this should fix this issue.

Let me know if persists.

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Nah. I have alot of thing in my phone.

[stevenclin]

Irene2_ASUS

Hi @Billy768 @stevenclin,

Please try to factory reset your device, this should fix this issue.

Let me know if persists.

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Hi @Irene2_ASUS - thanks for the quick response. Is there something specific in the logs I sent that you are sure a factory reset will fix the issue? Or is this just a general suggestion?
I have only had the phone about 10 days, but spent about a week configuring it as desired, copying pictures & messages from my old phone, etc. So (a) it will be a major inconvenience to reset, and (b) I have only had the phone a short time; it's not like there have been a large number of updates or apps installed/uninstalled, etc. that would cause one to think a full factory reset would be required.
So unless there is a specific reason to believe a reset will definitely fix the issue, I agree with @Billy768 that factory reset is not appealing!