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Asus Zenfone 8 - dead (black screen)

Iceman11
Star III

The time has come also for my Asus Zenfone 8 to join the dead phones list.

Manufacture date: 04/2021
Purchased: 05/2021 (so out of warranty)
Not rooted or unlocked

While taking a photo the screen just went black and the phone died. There are no any errors.
It is totally unresponsive. Holding the power button (or any combination of volume button + power button) didn't work. It's not getting warm when plugging a charger. Also Windows can't see the device.

Asus Team, do you have any ideas if it's possible to recover my data. The phone died while traveling and I have some photos/videos which I couldn't backup.

My case looks identical with another recent post here:
https://zentalk.asus.com/t5/zenfone-8/zenfone-8-died-suddenly/td-p/428875

10 REPLIES 10

nvubu
Rising Star II

@kissz9 - you should add your story to the thread I mentioned above.

Hello @nvubu,

I copied my message to the thread you mentiond. I think I should remove these comments. How can I do that? I can not find such an action button.

Cheers,

nvubu
Rising Star II

I don't think that you can remove them. Lets see which thread the bot falcon replies to asking you for your serial number.

kissz9
Star II

Hello @nvubu ,

Falcon had asked me in PM I answered this morning. Anyway, I believe my warranty lasted for 2 years, and it is over now. 

JohnWick_
Rising Star I

Did anything get recognized at device manager in windows?