Asus Zenfone 8 - dead (black screen)

[Iceman11]

The time has come also for my Asus Zenfone 8 to join the dead phones list.

Manufacture date: 04/2021
Purchased: 05/2021 (so out of warranty)
Not rooted or unlocked

While taking a photo the screen just went black and the phone died. There are no any errors.
It is totally unresponsive. Holding the power button (or any combination of volume button + power button) didn't work. It's not getting warm when plugging a charger. Also Windows can't see the device.

Asus Team, do you have any ideas if it's possible to recover my data. The phone died while traveling and I have some photos/videos which I couldn't backup.

My case looks identical with another recent post here:
https://zentalk.asus.com/t5/zenfone-8/zenfone-8-died-suddenly/td-p/428875

[nvubu]

@Iceman11 - please add your info to the ever increasing thread here (I am not a moderator)

https://zentalk.asus.com/t5/zenfone-8/to-asus-and-all-owners-of-a-dead-zenfone-8/td-p/405921

There is a thread on here where someone suggests a fix - not sure where it is, but go to the link above (it might be within it), but if not, and work your way forwards.

[Falcon_ASUS]

@Iceman11 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

[kissz9]

Hi Iceman11,
I have the same issue. I bought my Zenfon 8 on 25 May 2021 and died on 29 April 2024. I took it to 2 different services. Not to a dedicated Asus service because it does not exist in my city. They have no idea what the problem is. I never dropped it. It was never ever underwater. Never rooted or unlocked. Never left in the sun. Always in case. Hardly any time charged more than 80%. Still, in case of a restart, it stopped and never started again. With no earlier sign of any problem. I am very disappointed. I was expecting more from Asus, especially because I have been using Asus notebooks for more than 20 years.
Asus service is also hopeless. I asked them what to do and they send me back the information anyone can find on this link, and what I have also found in 2 min.
[Phone/Pad] Troubleshooting - Phone can not boot up | Official Support | ASUS Global
I just don't understand why they think I am stupid! 😞 Very annoying.
Good luck! And if you find out something please let me know!
Cheers

[Falcon_ASUS]

@kissz9 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.