cancel
Showing results for 
Search instead for 
Did you mean: 

31.1010.0410.61 face unlock problem

Tuathe
Star III
Hello.
After last update i can't unlock my phone with my face. I can register new face with no problem but on lock screen it search for face and can't find it.
Any ideas? Anyone have similar problem?

38 REPLIES 38

Ronni2
Star II
Gustav_ASUS

https://zentalk.asus.com/en/discussion/comment/211956#Comment_211956

Clear cache files system-wide and reboot your device. let me know if the problem comes back.


View post
The problem is still over the recommended steps and restarting the phone.

mickey10021
Rising Star II
For some reason durable mode causing the camera service to die after a while. The logs shows something like this.
2022-05-08 23:00:17.743 1428-21997/? E/Camera3-OutputStream: getBufferLockedCommon: Stream 0: Can't dequeue next output buffer: Connection timed out (-110)
2022-05-08 23:00:18.744 1428-21997/? E/Camera3-OutputStream: getBufferLockedCommon: Stream 0: Can't dequeue next output buffer: Connection timed out (-110)
2022-05-08 23:00:19.744 1428-21997/? E/Camera3-OutputStream: getBufferLockedCommon: Stream 0: Can't dequeue next output buffer: Connection timed out (-110)
2022-05-08 23:00:20.745 1428-21997/? E/Camera3-OutputStream: getBufferLockedCommon: Stream 0: Can't dequeue next output buffer: Connection timed out (-110)
2022-05-08 23:00:21.148 1428-21997/? E/Camera3-OutputStream: getBufferLockedCommon: Stream 0: Can't dequeue next output buffer: No such device (-19)
I was on dynamic mode for a few days and when I tried durable, the face unlock no longer works until restart the device.
For now avoid using durable mode. Stay on dynamic

versanjeev
Star I
After the update (.61) the face unlock issue appeared. Deleted the old face and registered new face data. It started working. After few unlocks it stops working again. Didn't delete the cache though
However restarting the phone it starts working again. There is no fixed pattern or time on what stops it and how long it works.
End Game : It's the same experience as others not a permanent solution
Will Cache deletion in addition to face deletion help ?
Asus please reply















fabricioceschin
Rising Star I
Same problem here.

rzvrom
Star I
Face unlocking also not working for me after last update.