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Main camera can't focus at far object

Ibtisam_haziq
Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 8 flip
Firmware Version: 33.0210.0210.131
Rooted or not: not root
Frequency of Occurrence: Always
========================================
1. Called service center they asked me to format my phone. After format this issue still not resolve.
2. Using the pro mode camera to manually focus but still not able to focus at far distance and image is very blurry.
3. Do testing with video mode. For video I able to set the focus far and near object with hypersteady mode. Without hypersteady main camera still can't focus.
This happen after previous update.



4 REPLIES 4

kikoly
Hall of Fame II
There is no abnormality in the focus of my camera with .131 firmware, and your description is closer to a hardware abnormality.

keren_ASUS
Moderator
Moderator
Hello @Ibtisam haziq
It is recommended that you visit your nearest service center to get this issue resolved as it could be a hardware problem. We apologize for the inconvenience.

filix98wolivier
Star II
i've the same issue but with zoom camera and .156 firmware

ZenBot
Community Manager
Community Manager
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.