01-30-2024 04:04 AM - edited 01-30-2024 04:07 AM
I have problem with my ZenFone 7 pro. The screen of my phone sometimes hangs or freezes and does not respond to any touch This happens randomly and frequently, and it affects my usage of the phone.
I have tried the following troubleshooting steps, but none of them solved the problem:
Restarting the phone by holding down the power button for 30 seconds
Checking for Android updates and installing them
Checking the storage and clearing some space
Troubleshooting apps on the phone by updating, closing, or uninstalling them
Performing a hardware reset after backing up the data
I would appreciate it if you could provide me with some guidance on how to fix this issue or advise me on the next steps to take. info about my phone.
phone model: Asus_I002D , software version: 31.0210.0210.358
01-30-2024 04:51 PM - edited 01-30-2024 04:51 PM
Hello,
We sincerely apologize for the significant inconvenience you're experiencing. Given that you've already completed the basic troubleshooting steps, we recommend reaching out to or visiting your nearest service center for further assistance. They will be better equipped to address and resolve the issue you're facing.
Thank you for your understanding.
02-01-2024 09:55 AM
Hello, I found a temporarily solution . The only way to fix it is to go to from menubar or ( notification bar) to the settings and clear my recent apps, but this is not a permanent solution. After a few days, the screen freezes again and I have to repeat the process. This is very frustrating and inconvenient