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Zenfone 7 Pro: Widevine L1 downgraded to L3

ZT-989abfab
Star II
Model: Zenfone 7 Pro ZS671KS / ASUS_I002D
Firmware: 29.13.7.47
Not rooted. L3 appears now permanently. Netflix version 7.81.1 build 19 35189
Hi, few days ago I had Widevine L1 in Netflix. Yesterday I realized it's only L3 now after the app had problem starting. I cleared Netflix cache memory and reinstalled it, restarted the phone. Netflix works fine now but it's still on Widevine L3.
I don't know what could have cause it. Weirdly, by accident I also upgraded my modem/router yesterday as well.

14 REPLIES 14

Anders_ASUS
Hall of Fame III
Sorry about the late reply. I will send you a new PM 🙂

ZT-989abfab
Star II
Thank you Anders_ASUS for forwarding my message to support ! Very nice forum here 😃

reuben4k
Star III
michal_bartoszewski@hotmail.com

Model: Zenfone 7 Pro ZS671KS / ASUS_I002D

Firmware: 29.13.7.47

Not rooted. L3 appears now permanently. Netflix version 7.81.1 build 19 35189

Hi, few days ago I had Widevine L1 in Netflix. Yesterday I realized it's only L3 now after the app had problem starting. I cleared Netflix cache memory and reinstalled it, restarted the phone. Netflix works fine now but it's still on Widevine L3.

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I don't know what could have cause it. Weirdly, by accident I also upgraded my modem/router yesterday as well.


Zenfone 7 Pro: Widevine L1 downgraded to L3
I also got level 3 after netflix did not open. I got the error: Unable to connect to netflix. Please try again. I tried opening twice and then closed the app and then it finally opened, then I checked to find my widevine level had gone from 1 to 3. @Anders_ASUS could this issue be directly related to netflix?

lf_asus_z7p
Star III
(Edit : Wrong thread sorry)

manuel_fischer
Star II
Model: Zenfone 7 Pro ZS671KS
Firmware: 29.14.53.14
Not rooted, bootloader never unlocked.
L3 appears suddenly permanently, even after multiple reboots. 14 days ago it was on L1, didn't know what happens to switch to L3.