Zenfone 7 Huge problem with camera, latest Sept Update 29.13.7. 24

[Charles_Rollon]

When you take pictures of faces in back camera or selfie mode, it extremely sharpens the faces and raises the contrast as well. This makes the skins uglier and unpleasant. How do I downgrade to the previous version? This is such a shame because I bought this phone to take selfies, now basically its unusable for me. How do I downgrade to previous version?

[Charles_Rollon]

veeharish2005

https://zentalk.asus.com/en/discussion/comment/129131#Comment_129131

Is it the camera motor that is not working?

Is the camera working fine?

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The camera motor is not working anymore. I uploaded a video please take a look. What happened was that around Nov 1, 12:30 in the morning, I was in the camera setting trying to change the camera sound when it flips. And for some reason it got stuck in 90 degree position. And I tried going to camera retraction/calibration immediately and that did not help. I restarted the phone and it was still the same. The motor seems disconnected from the camera.

[Charles_Rollon]

Anybody knows where I can get this fixed in the UAE? or how? And mind you guys today is my birthday 😅 and I spent the entire day extremely frustrated about this phone. Attached are videos.

[Tagion]

Charles Rollon

Anybody knows where I can get this fixed in the UAE? or how? And mind you guys today is my birthday 😅 and I spent the entire day extremely frustrated about this phone. Attached are videos.

https://us.v-cdn.net/6031231/uploads/Z0L4GZJHEC6M/inshot-20201102-093123173.mp4

https://us.v-cdn.net/6031231/uploads/Y8PK28G9HWQN/inshot-20201102-092928673.mp4

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Happy birthday Charles 🥳

[Anders_ASUS]

Charles Rollon

Anybody knows where I can get this fixed in the UAE? or how? And mind you guys today is my birthday 😅 and I spent the entire day extremely frustrated about this phone. Attached are videos.

https://us.v-cdn.net/6031231/uploads/Z0L4GZJHEC6M/inshot-20201102-093123173.mp4

https://us.v-cdn.net/6031231/uploads/Y8PK28G9HWQN/inshot-20201102-092928673.mp4

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Sorry to hear that the camera is broken. This has nothing to do with the FW. Just bad luck.
Since we're not selling ZenFone 7 in your country, you need to contact the dealer which you bought it from and ask for their help to get it repaired.

[Charles_Rollon]

@Anders_ASUS the phone did not fall on the floor or did I force the camera. I was just in the options of changing the sound of the camera flip. Its not even taking a picture. All I can say is OH MY GOD. Is there anyway that I can send this via fedex to an asus service center?