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zenfone6 Phone Not boot starts

孝文
Star I

‎03-02-2020 04:54 AM

Zenfone6 purchased in August 2019 has stopped running.
A few days before it stopped, a restart occurred at a strange timing.
It has been weird since the latest update from ASUS.

I live in Japan and cannot speak English well. The phone I purchased is like an overseas model and cannot receive support in Japan. I did a lot of research and couldn't find a way to get support in Japan.

How can I recover from this condition?
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1 REPLY 1

LP_ASUS
Community Legend I

‎03-02-2020 08:40 AM

Your English is fine! I'm sorry to hear that your phone has been having issues.
Unfortunately, if you purchased a model from a different country, you will need to get in touch with that country's Support for a warranty repair. However, that may be difficult because shipping a phone across international borders can be problematic depending on the country.
Hopefully Support will be able to provide you with a resolution.
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Youtube support channel