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zenfone 6 not charging via usb plugged on a pc

cichon_alan
Star I

‎10-26-2019 12:52 PM

i just got my zenfone 6 and i noticed that the phone do not charge if conected on a pc via usb, this is normal or i have a problem? (the battery icon change to the charge status, but after more than 30min connect he do not change the battery level)
with the charger that comes with him he charges normaly.
thanks!
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3 REPLIES 3

getjohnalive
Rising Star I

‎10-26-2019 03:29 PM

My phone is charging when connected to USB on PC. You're phone may have issues.
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cichon_alan
Star I

‎10-26-2019 06:17 PM

VS-KR

Battery care disabled ?

USB Port output is not limited by a software ? (Like USB Charger + on ASUS PC)


View post
i think not, i charged my zenfone 5 til yesterday on the same port.
is there any config on phone that I need to check?
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Anders_ASUS
Hall of Fame III

‎10-29-2019 06:48 AM

Try more ports. It could be that the port that worked with your ZenFone 5 is slightly too weak to trigger the ZenFone 6 charging.
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