Zenfone 6 Issue - Mic Not Working After System Update

[FelipeMGD]

Model: Zenfone 6
Baseband Version: M3.18.40.19-Kirin
Kernel Version: 4.14.117-perf
Not Rooted
Frequency: All the time after system update
I just bought a Zenfone 6, and after a system update the mic stopped working properly. Anytime I used it, it just records an annoying buzz sound, almost like a jackhammer.
I already tried Safe Mode, Factory Restore (twice), Disabling Google Assistant, cleaning the cache and nothing worked.
Does anyone have a clue on what's happening and how to fix it?

Thx

[Anders_ASUS]

FelipeMGD

1. Model: Zenfone 6
2. Baseband Version: M3.18.40.19-Kirin
3. Kernel Version: 4.14.117-perf
4. Not Rooted
5. Frequency: All the time after system update

I just bought a Zenfone 6, and after a system update the mic stopped working properly. Anytime I used it, it just records an annoying buzz sound, almost like a jackhammer.

I already tried Safe Mode, Factory Restore (twice), Disabling Google Assistant, cleaning the cache and nothing worked.

Does anyone have a clue on what's happening and how to fix it?

Thx

https://us.v-cdn.net/6031231/uploads/RODH0BE848YY/anyconv-com-voice-2.mp3

Zenfone 6 Issue - Mic Not Working After System Update

Sorry about the late reply. Please return it to the store if you haven't already. If too many days has passed since your purchase, then you need to go via ASUS support to get it repaired