02-02-2020 02:31 PM
tepwuI would greatly appreciate people's thoughts on these. Thanks.Hi, I have owned the 128 GB version of the Zenfone 6 for about 3 months now and recently I have noticed that there is a pretty annoying static/hissing sound whenever I am playing audio through the headphone jack. I have used multiple headphones (Bose QC 25, VE Monk Plus, Asus included headphones) and the same noise occurs. As one user has put it: " After music is paused or turned off, the sound persists for a few seconds then disappears completely". I am wondering if anyone else has had this issue and whether it's a hardware of software issue. I would also like to know some next steps I can take to fix this issue. I am on the latest update (QP1A.190711.005.WW_Phone17.1810.1910.73)
Here are some examples of other users who are experiencing the same thing:
https://www.reddit.com/r/zenfone6/comments/cuh8d0/headphone_jack_output_hissing/
https://www.reddit.com/r/zenfone6/comments/d044s9/hissing_sound_through_headphone_jack_with_active/
https://forum.xda-developers.com/zenfone-6-2019/help/headphone-jack-output-hissing-t3959922
If any ASUS employee could help me out with this, it would be greatly appreciated.
Thanks.
Headphone Audio Static?
02-02-2020 10:55 PM
02-03-2020 11:10 AM
VS-KRFor point 1, after listening more to the phone, the sound seems to be coming from the middle of the phone, behind the display. It is not coming from either the top camera area or the bottom speaker area (had phone in different orientations right beside my ear). Will edit the original post to reflect this.1. Maybe it's from the bottom speaker phone (I don't find that really disturbing) or it's the sound of the motor of the flip camera (if you hear it from the top of your phone).
2. When your screen is turned on/off, the Flip Camera engages a retraction, this is why your hear that click sound.
3. I always hear this type of sound on ZF2 and ZF3Deluxe so it seems to be "normal"...
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02-05-2020 05:49 AM
02-05-2020 11:35 AM
Anders_ASUSThanks Anders! To add to Point 2, the Screen Locking Sounds is/was off, same with all the other Effect Sounds in that section. The click sound can be heard from quite a distance (arms length away +). Perhaps that's also a hardware issue. By contact ASUS support, do you mean to take it into an ASUS service center?This is what I believe
- Hardware issue. Please contact ASUS Support
- You have activated Screen locking sounds which can be found in System Settings -> Sound & vibration
- Hardware issue. Please contact ASUS Support
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