Headphone Audio Static?

tepwutepwu Level 1
edited September 2020 in ZenFone 6

Hi, I have owned the 128 GB version of the Zenfone 6 for about 3 months now and recently I have noticed that there is a pretty annoying static/hissing sound whenever I am playing audio through the headphone jack. I have used multiple headphones (Bose QC 25, VE Monk Plus, Asus included headphones) and the same noise occurs. As one user has put it: " After music is paused or turned off, the sound persists for a few seconds then disappears completely". I am wondering if anyone else has had this issue and whether it's a hardware of software issue. I would also like to know some next steps I can take to fix this issue. I am on the latest update (QP1A.190711.005.WW_Phone17.1810.1910.73)

Here are some examples of other users who are experiencing the same thing:

If any ASUS employee could help me out with this, it would be greatly appreciated.

Thanks.

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