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Wide Angle lens is not Working

djshine007
Star I
Please tell us some basic information before asking for help:
Model Name: Asus 6z
Firmware Version:18.0610.2103.137
Rooted or not: not
Facing problem in Wide Angel lens is not workin/not showing in camera
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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2 REPLIES 2

djshine007
Star I
screenshot-20210325-221830980.jpg
Wide Angel lens is not showing

victor010
Zen Master III
Hi, we'd request you follow the below steps:
1. Check your phone for latest software version.
2. Go to Camera settings & try changing focus mode
3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App
4. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
5. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/
6. Last option would be to visit the service centre to have
a check. Locate here: https://www.asus.com/in/support/Service-Center/India