11-17-2020 01:38 PM
Solved! Go to Solution.
11-23-2020 07:21 AM
zentekkerhttps://www.asus.com/support/service-center-locationThank you for your answers. However, in the EU (where I reside) while device rooting can still void the voluntary manufacturer guarantee, it does not affect the statuatory liability for defects:
https(colon)(double-slash)www(dot)piana(dot)eu/root/
(I am not yet allowed to post links. Please replace "(dot)" by '.' etc.).
Where do I find the contact details for my "local service center"? And does "get in touch with your local support" mean to contact the local ASUS branch in my home country? Or does that mean that I would just RMA the device with ASUS in my country and specify the error in the document inside the RMA?
The fault is clearly connected to a hardware failure and as such unrelated to rooting. Can I (and if so, should) I relock the bootloader before sending the device in?
Best regards
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11-18-2020 03:01 AM
pwoockMy suggestion is that you restore the software to its original state and then you get in touch with your local supportZenfone 6, 8GB/256GB, ZS630KL-2A005EU
Latest Patch: WW_17.1810.2009.176 ASUS stock ROM
Bootloader unlocked, Magisk.
Hi all,
I never had spontaneous reboots until about September/October 2020. Now I am also affected by this obviously well-known problem. At least I found several people complaining about the same issue.
I own the phone since February and it worked totally flawlessly before. Bootloader was unlocked since the beginning.
The reboots don't seem to follow any pattern: They can happen while the phone lies alone idle on a desk or while typing something. It also seems not to be related to temperature or load.
Is there a fix other than a hardware fix? I read, the mainboard is faulty. How is the procedure to get this fixed?
Best regards
What should I do if I face the well-known spontaneous reboot problem?
11-18-2020 03:05 AM
11-23-2020 03:16 AM
11-23-2020 07:21 AM
zentekkerhttps://www.asus.com/support/service-center-locationThank you for your answers. However, in the EU (where I reside) while device rooting can still void the voluntary manufacturer guarantee, it does not affect the statuatory liability for defects:
https(colon)(double-slash)www(dot)piana(dot)eu/root/
(I am not yet allowed to post links. Please replace "(dot)" by '.' etc.).
Where do I find the contact details for my "local service center"? And does "get in touch with your local support" mean to contact the local ASUS branch in my home country? Or does that mean that I would just RMA the device with ASUS in my country and specify the error in the document inside the RMA?
The fault is clearly connected to a hardware failure and as such unrelated to rooting. Can I (and if so, should) I relock the bootloader before sending the device in?
Best regards
View post