Unable to login my Asus account

[debasishsahoo11]

Please tell us some basic information before asking for help:
Model Name: Asus Zenfone 6/6z
Firmware Version: Latest .156
Rooted or not: No
Frequency of Occurrence: Everytime.

I am unable to login my Asus account since 7-8 days.
I am getting a error like this 👇

Here is a screenshot of my Zentalk account 👇

Please help me getting my old account back because I have gained points and a level 3 user also.
I have created a new account so that mods can help me.
Please help me @Gustav_ASUS @ARP_ASUS @Falcon_ASUS @fussion_ASUS

[debasishsahoo11]

Irene2_ASUS

Hi @debasishsahoo1118 ,

Please clear your browser cache and cookies and try login again. Or try a different browser.

Our team took a look and nothing seems to be wrong with your account.

Get back to me if you still can't login.

View post

Tried everything now you said and now I installed firefox from playstore and tried but still same error I am getting 😞

Tried on Google Chrome, Opera, Firefox and cleared browsing cache, Cookies on each and every browser but getting the same error 😞

[Irene2_ASUS]

Hi @debasishsahoo1118,
Could you try also the following;
Try to check if you can log in to https://account.asus.com/ and check on https://account.asus.com/login_management.aspx if your email is correct or not?
Could you also try to log in to https://zentalk.asus.com/en with a PC browser?

[debasishsahoo11]

Irene2_ASUS

Hi @debasishsahoo1118,

Could you try also the following;

1. Try to check if you can log in to https://account.asus.com/ and check on https://account.asus.com/login_management.aspx if your email is correct or not?
2. Could you also try to log in to https://zentalk.asus.com/en with a PC browser?

View post

Yes I have checked as you suggested and my email id is correct.
Also tried on my laptop but getting the same error 👇

[Irene2_ASUS]

Hi @debasishsahoo1118,
We did some modifications, could you please try again to see if now you can log in?
Thank you!

[Debasish_Sahoo]

Irene2_ASUS

Hi @debasishsahoo1118,

We did some modifications, could you please try again to see if now you can log in?

Thank you!

View post

Thank you so much finally it works 😊
Thanks a lot for your help 😊 @Irene2_ASUS 😊