Texts not working

[mizflores60]

My text messaging suddenly stopped being able to receive texts from others, yet I can send mine!! Help!

[LP_ASUS]

Try toggling airplane mode and then restarting the device. I recently took a flight, and after landing when I turned airplane mode off it struggled to reconnect to my network. Restarting the device solved the issue.

[fatbox]

I'm in the same boat, when I'm at home I can send texts and make calls, but cannot receive either. I get pretty terrible reception at my house (with Straight Talk) so I'm gonna try switching phone service even though I had zero issues with reception on my previous phone which was a Moto G5 Plus. I love this phone's performance but unfortunately if I continue to get bad reception because of the lack of bands on this phone I'm gonna have to return it.

[Anders_ASUS]

You could try and move your SIM from slot 1 to slot 2. If that doesn't do anything. Try the SIM in another phone and see if that phone can receive messages. Then you put the SIM back in your phone and see if it still behaves the same.
If there's no change, then you could try with backing up your SMS and then find the messenger app in settings -> apps & notifications ->see all apps -> in the top right three dots menu, press show system -> find and press messages (not messenger from FB) -> storage & memory -> clear storage. Not test receiving an sms again. If it works, then you can import all your backed up messages and test if you can receive again. If it never works, then back up everything and reset your device

[fatbox]

Anders_ASUS

You could try and move your SIM from slot 1 to slot 2. If that doesn't do anything. Try the SIM in another phone and see if that phone can receive messages. Then you put the SIM back in your phone and see if it still behaves the same.

If there's no change, then you could try with backing up your SMS and then find the messenger app in settings -> apps & notifications ->see all apps -> in the top right three dots menu, press show system -> find and press messages (not messenger from FB) -> storage & memory -> clear storage. Not test receiving an sms again. If it works, then you can import all your backed up messages and test if you can receive again. If it never works, then back up everything and reset your device

View post

Spent a couple hours and did all that, sim card works fine in my old phone... Still the same problem, except now I'm not receiving texts at all, regardless of where I am or what my reception is like. Hopefully switching to this new phone carrier solves the problem, if not then returning it is my only other option.