Restart issue after latest update.

[Nikhilcnx]

My Asus 6z  gets switched off automatically and restarts sometimes. This issue started after I have updated the phone today with latest FOTA update received. Also i have noticed some display issue after the update. Display was blacked out and showing some colour pixels automatically while i was using it. Also, when i switch off and switch on my phone, it keeps restarting itself before it switches on completely.
It's just 2 weeks old phone. If there is any issue with the software patch. Please fix it asap.

[Anders_ASUS]

@aakashgupta1891 I've sent you a PM
@Nikhilcnx I've sent you a PM

[Nikhilcnx]

Anders_ASUS said:

@aakashgupta1891 I've sent you a PM
@Nikhilcnx I've sent you a PM

@Anders_ASUS .. Thank you for your reply. I would like to inform you that after your suggestion, on 21-August-2019 I visited your service center and submitted my Asus 6z for the issue which I was facing. Service center took my phone and gave me a jobsheet (RMA no.- SRASINDEL1908210004) and asked me to contact them after a day as they will take 2.5 hours to Flash my device software. Since after submitting my phone I am trying to contact your service center on the numbers mentioned on the jobsheet and also on the number which i got from Asus customer care. Your service center is not answering any single call. Also till the date I have not received any information about the status of my device. I made more than 30 calls on all the 3 numbers available and there was no response from your service center. Then I contacted your Asus customer care and asked them about the status. The lady tried to contact service center and put me on hold. After resuming the call she mentioned that service center is not answering their calls also. She asked me to wait as she will be escalating the concern. After sometime I again contacted your Asus customer care to check the status, this time the advisor placed the call on hold and I was on hold for complete 1 hour. While I was on hold, I called your Asus customer care from another number and had word with the Supervisor available there and he again tried to connect with the service center after placing my call on hold and after resuming the call, he mentioned that he is unable to connect with the service center as they are not answering the calls. He then asked me to wait for 3 more days as he is again escalating the concern to help me. I gave my phone to your service center on 21.Aug.2019 and I am waiting from past 5 days just to know the status of my device. Now your customer care is asking me to wait 3 more days to get a revert from their service center about the status of my device. I don't think I bought this premium product for my own harassment. I think I bought it for my own use. But I was able to use this phone for only 7 to 8 days, cause since after 6.Aug.2019 I was facing the issue after updating my phone through FOTA update and I have reported the same on this Asus Zentalk forum on 7.Aug.2019 . It was not even a month and i had to submit my new phone at the service center and this is how how Asus is treating their customer after purchasing a premium product. FYI, I have purchased 2 - Asus Max Pro M1 and 1 - Asus 6Z and 1 - Asus laptop and I was thinking of purchasing your upcoming Asus ROG.2 once it will launch in India. But, after getting this kind of response I think I will have to change my mind.
It's a humble request from you to please look into it ASAP.
Hope to get a proper resolution from you soon.

[Nikhilcnx]

@Titan_ASUS. @Anders_ASUS

[Anders_ASUS]

Thanks @Nikhilcnx
I'm collection all the feedback regarding our Indian ASUS Service Centers and I will of course take this to the people handling these Service Centers so they are aware of the situation. It should be like what you were just describing and I hope we will find a solution soon. We're very grateful that you like our products and it would be a shame if our service centers aren't at the level we expert them to

[AmitGarde]

Nikhilcnx said:

Anders_ASUS said:

@aakashgupta1891 I've sent you a PM
@Nikhilcnx I've sent you a PM

@Anders_ASUS .. Thank you for your reply. I would like to inform you that after your suggestion, on 21-August-2019 I visited your service center and submitted my Asus 6z for the issue which I was facing. Service center took my phone and gave me a jobsheet (RMA no.- SRASINDEL1908210004) and asked me to contact them after a day as they will take 2.5 hours to Flash my device software. Since after submitting my phone I am trying to contact your service center on the numbers mentioned on the jobsheet and also on the number which i got from Asus customer care. Your service center is not answering any single call. Also till the date I have not received any information about the status of my device. I made more than 30 calls on all the 3 numbers available and there was no response from your service center. Then I contacted your Asus customer care and asked them about the status. The lady tried to contact service center and put me on hold. After resuming the call she mentioned that service center is not answering their calls also. She asked me to wait as she will be escalating the concern. After sometime I again contacted your Asus customer care to check the status, this time the advisor placed the call on hold and I was on hold for complete 1 hour. While I was on hold, I called your Asus customer care from another number and had word with the Supervisor available there and he again tried to connect with the service center after placing my call on hold and after resuming the call, he mentioned that he is unable to connect with the service center as they are not answering the calls. He then asked me to wait for 3 more days as he is again escalating the concern to help me. I gave my phone to your service center on 21.Aug.2019 and I am waiting from past 5 days just to know the status of my device. Now your customer care is asking me to wait 3 more days to get a revert from their service center about the status of my device. I don't think I bought this premium product for my own harassment. I think I bought it for my own use. But I was able to use this phone for only 7 to 8 days, cause since after 6.Aug.2019 I was facing the issue after updating my phone through FOTA update and I have reported the same on this Asus Zentalk forum on 7.Aug.2019 . It was not even a month and i had to submit my new phone at the service center and this is how how Asus is treating their customer after purchasing a premium product. FYI, I have purchased 2 - Asus Max Pro M1 and 1 - Asus 6Z and 1 - Asus laptop and I was thinking of purchasing your upcoming Asus ROG.2 once it will launch in India. But, after getting this kind of response I think I will have to change my mind.
It's a humble request from you to please look into it ASAP.
Hope to get a proper resolution from you soon.

Bro if u have any other asus smartphone at home i can suggest you solution for this kindly check your repair status through MY ASUS APP in those phones by going to repair status section and entre ur RMA number there u can get progress of service there if its redy to pick then directly give a visit to service centre and m sure it ll be redy as ur status is redy dont wast ur time contacting i faced such issues when i use to own ZENFONE 3 

Cheers bro hope my solution will help u out ??