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Repair / Service in Australia

rfa
Rising Star II
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi,
Another report of reboot and dead phone.
But I'm in Australia.
Asus service centre in Sydney can't / won't help me.
Can I get it fixed through head office?
7 REPLIES 7

rfa
Rising Star II
Hi Christine, thanks for the reply.
I purchased my Zenfone6 (ZS630KL) in Poland.
The bootloader is not unlocked & I have never rooted or flashed a custom rom (did enrol in Android 11 beta)
After performing "step A" no LEDs light up.
PM sent

rfa
Rising Star II
I have just tried again to charge the phone, and its charging!
It's not fixed yet.
I'll let it charge overnight and report back tomorrow.
EDIT:
Stopped charging after 15 minutes...

Christine_ASUS
Community Legend II
Hi rfa
PM sent. Please check your inbox. Thank you!