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Phone heating issue

Sreekiran
Star III
Please tell us some basic information before asking for help:
  1. Model Name: Zenfone 6
  2. Firmware Version:
  3. Rooted or not: No
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Love the phone you have built Asus. Great job! 

However, I face an issue that concerns me. The phone is heating up while gaming (on medium settings, for e.g. PUBG) and even during charging. It heats so much that the phone refuses to charge and gives me a message to cool it down for a bit. I believe this should not happen. Could you please respond?

A fan of Asus forever,
K.
5 REPLIES 5

kikoly
Hall of Fame II
This issue will be fixed in subsequent firmware updates.

Sreekiran
Star III
This is why I love Asus. Thanks!

Sixthc
Star I
My zenfone max pro m2 is overheating even in standby. Just to control the heating i lower its brightness to "0" more than that will overheat the phone. 
Zenfone max pro m2
Android 9
No root
Always
Free fire(standard graphics), stronghold kingdoms, almost all app

kikoly
Hall of Fame II
Sixthc said:
My zenfone max pro m2 is overheating even in standby. Just to control the heating i lower its brightness to "0" more than that will overheat the phone. 
Zenfone max pro m2
Android 9
No root
Always
Free fire(standard graphics), stronghold kingdoms, almost all app

For questions about ZenFone Max Pro m2, please go to the following page.