Phone heating issue

[Sreekiran]

Please tell us some basic information before asking for help:

1. Model Name: Zenfone 6
2. Firmware Version:
3. Rooted or not: No
4. Frequency of Occurrence: Always
5. APP Name & APP Version (If your issue relates to the app):
   

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Love the phone you have built Asus. Great job! 

However, I face an issue that concerns me. The phone is heating up while gaming (on medium settings, for e.g. PUBG) and even during charging. It heats so much that the phone refuses to charge and gives me a message to cool it down for a bit. I believe this should not happen. Could you please respond?

A fan of Asus forever,
K.

[kikoly]

This issue will be fixed in subsequent firmware updates.

[Sreekiran]

This is why I love Asus. Thanks!

[Sixthc]

My zenfone max pro m2 is overheating even in standby. Just to control the heating i lower its brightness to "0" more than that will overheat the phone. 
Zenfone max pro m2
Android 9
No root
Always
Free fire(standard graphics), stronghold kingdoms, almost all app

[kikoly]

Sixthc said:

My zenfone max pro m2 is overheating even in standby. Just to control the heating i lower its brightness to "0" more than that will overheat the phone. 
Zenfone max pro m2
Android 9
No root
Always
Free fire(standard graphics), stronghold kingdoms, almost all app

For questions about ZenFone Max Pro m2, please go to the following page.

https://www.asus.com/zentalk/ww/forum.php?mod=forumdisplay&fid=443