Not getting updates after i repaired my Asus 6z in Asus authorised service centre

[shubhamrami1505]

Due to defective android 10 update i have to change mother board of my device ,they have installed android 9 after reapair before 1 month
I am not getting any fota update or software update now ??what to do??
Sometimes my phone hangs and Asus launcher is not responding comes on screen ... What to do??
@Anders_ASUS
@Titan_ASUS

[LP_ASUS]

You can manually update from the support site download here. https://www.asus.com/us/Phone/ZenFone-6-ZS630KL/HelpDesk_Download/
Make sure you are running Android 9 version 1909.194 before upgrading to Android 10.
A guide on how to manually update your firmware can be found here. https://www.asus.com/us/support/FAQ/1009748/

[sreejithkv_in]

Me too facing same issue, Replaced the motherboard(due to android 10 restart issue) and now not receiving any FOTA update notifications. If I update the same manually as per your suggestion will I recive the notification on future updates or every time I need to update manually?
Now my phone running on September patch android9

[CH_ASUS]

sreejithkv.in

Me too facing same issue, Replaced the motherboard(due to android 10 restart issue) and now not receiving any FOTA update notifications. If I update the same manually as per your suggestion will I recive the notification on future updates or every time I need to update manually?

Now my phone running on September patch android9

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I've PM:d you for more details about your device.